What Isologic can do for you

As an experienced industry professional, Isologic has gained expertise in a number of fields
that can help businesses quickly and effectively reach their quality management goals.

Quality Management Systems

What is a quality management system?
Quality Management Systems are defined as documented sets of rules with the aim at enhancing customer satisfaction. Sooner or later every company has to face the challenge to write down what they do in order to communicate their policies, procedures and instructions to their employees, suppliers and subcontractors, in order to be confident that their clients get what they wanted, and on time.This applies to products or services. More and more clients demand from you some form of documentation that describes what you do to achieve quality. This is known as quality management documentation.

Let’s define quality?
If you ask anybody to describe the word quality, you will notice that in most cases the reply is a long stare into space and the person questioned feels uncomfortable to answer. The reason for this is that quality is not that easy to define. Every individual sets his own quality standard according to his/her personal preferences and circumstances.Financial constraints often play a major factor in choosing a product or service. But in the end, whatever we buy has to be fit for the purpose for which we need or want it. When a supplier is able to satisfy our requirements, the chances are that you purchase from them not only once, but you add them in your mind to your “approved suppliers list”. For example, ask yourself where you buy your cloths or your groceries and you quickly find out that specific company or brand names come up in your mind as an answer.

The same, but more formal, is happening in companies who have to purchase goods and services in order to satisfy customer orders. They also select their suppliers according to the ability to give them what they want, on time. So we can say that giving our clients a quality product or service is an achievement.

So the equation is: YOU ACHIEVE QUALITY WHEN YOU CAN GIVE YOUR CLIENT WHAT HE WANTS ON TIME.

How do you start to implement a QMS?
The first step is that top management (or in the case of smaller companies, the owner) appoints a person or a team. The person is responsible, and has the backing from the top, to lead the quality management system implementation and interacts with all personnel involved. This person is known as the Management Representative for Quality and his function is mainly to drive the project and see it through to its successful completion.He or she will be involved with the assessment of the current situation. Any decisions taken should be in writing and an action plan should be established. In most established companies and even with very new companies, some form of documentation already exists. These documents can come in the form of check-lists, job cards, quality control plans & invoices, where verification of quality expectancy is required. Instructions from clients on their order forms is another form of documentation.

There is basically no company that is in business today and surviving the tough economic climate, that does not already have input in the form of evidence documents with which to prove to their customers that they are in control of their processes.

Quality Management System according to ISO 9001:2015, what is it?

Once you decide to have a quality management system, you have to decide:

  • if you want to just make a system that guarantees that your processes are controlled or
  • if you want to align them with the standard of the International Standard Organisation (or International Organisation for Standardisation) ISO 9001:2015

The main advantage to align your quality management system with the Standard of ISO, is that it is an internationally recognised standard. Your clients worldwide know what they can expect from you if you follow the policies you adapted to be compliant with ISO 9001:2015. This is a generic standard, which means that the guidelines given in the standard can be used in all industries.

However, if certain processes are not applicable to your company, you can exclude them as long as you explain and motivate your reasons. The standard also gives you a framework to build your own Quality Manual. If you were never involved in writing a Quality Manual, you have to do a lot of research and the chances are that you will hopelessly overdo the controls in your company because of fearing the unknown.

There are many other quality management system standards that you can comply with, but the only internationally recognised one is ISO 9001:2015. So it makes sense to comply with this standard. Start by purchasing the standard from your national standard organisation or directly from http://www.iso.org (the national standard organisation’s prices are usually better, so it makes sense to check before you buy).

In short, ISO 9001:2015 is the logical choice as a standard if you want to implement a quality management system that is internationally recognised.

What happens next?

Once you have the standard, you have to understand and interpret the different clauses. This can become very cumbersome and time-consuming. However, with the right guidance it can be done.

You can also get some training from various companies that offer courses for that standard. All this takes up a lot of time that you often do not have at your disposal because of customer pressure to comply as soon as possible. It is decision time.

Do you want to try to do it yourself or are you googling for professional help. The choice is yours. Common sense tells you that if you can get cost-effective, time-saving and professional help from an experienced consultant, you will achieve your goal of compiling a quality manual that describes your company’s activities and processes, in a time-frame that is a fraction of what you would spend when doing it yourself.

How Isologic can help!

We are confident Isologic can provide you with all the help you need to quick establish a reliable Quality Management System. Unfortunately the quality management system consultancy business is littered with companies and individuals that take advantage of the limited knowledge and understanding of businesses. They make the implementation and writing of a quality manual a long, drawn-out process and want to make you believe that their services to you must be ongoing and that you are not able to do it by yourself.

If you are a company with limited resources, this can be a problem because if the system is not cost-effective, it can seriously affect your cash flow. Be assured that if you choose the right assistance, you will recoup your investment in a very short time and will be able to handle most of the maintenance of the quality management system with the help of your own staff. Quality is a team effort and your employees are the ones who are giving the customer what he wants, on time.

The consultant is not the one. The best way to find out whom to trust, is to look for the consultant that can provide you with a track record through his or her clients. You should ask for references and call or email these, to find out if they enjoyed working on the project and if they are confident about their quality management system and understand it. You should ask them if they recommend the company and why.

We are confident that our clients are our best advertisers and invite you to read about their testimonials.

If you need a list of contactable references email info@isologic.co.za